Terms That Apply to Your Account
When you open an account with us, you enter into a direct relationship governed by these terms. They cover how your account is created and verified, how transactions via DANA, OVO, and GoPay are processed and recorded, and what happens if a dispute arises. We operate
-
1
where local law in Indonesia permits, and access to certain features may vary by eligible region — we do not extend services beyond what local regulation allows. Your account data, including wallet linkages and transaction history, is held in accordance with applicable data protection standards. We
-
2
retain records for the period required by law and no longer. If you believe any record is inaccurate, you have the right to request a correction through our support channel. These terms are written in plain language so you can read them without a legal background.
-
3
Where a clause is ambiguous, we interpret it in the way that is most consistent with your reasonable expectations as an account holder. Changes to these terms are communicated via the email address on your account before they take effect, giving you time to review and,
-
4
if needed, close your account before the new terms apply.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.